Refund policy
Refund Policy for Holy Grail Soy Candles
At Holy Grail Soy Candles, we strive to provide high-quality, hand-poured soy candles that you'll love. However, if for any reason you're not satisfied with your purchase, we're here to help!
Refunds
- Eligibility: To be eligible for a refund, your item must be unused, in the original packaging, and in the same condition that you received it.
- Refund Window: You have 14 days from the date of delivery to request a refund.
- Non-Refundable Items: Sale items, custom orders, and gift cards are non-refundable.
How to Request a Refund
- Email us at Holygrailcandles@gmail.com with your order number and reason for the refund.
- We will review your request and, if approved, provide you with return instructions.
- The customer is responsible for postage and packing
Returns
- Return Shipping: Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival.
- Damaged Items: If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will offer a replacement or a refund for the damaged item.
Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days.